Best Buy Reports Delivery Delays, Items Out of Stock
The retailer has told some customers that they cannot fulfill their online orders in time for Christmas.
Best Buy is telling some of its customers that the Christmas presents they ordered online won’t be coming in time for the holiday because the items are now out of stock.
Best Buy officials have declined to say how many customers or the items affected, according to Minnesota Public Radio, which is the state that Best Buy headquarters is located.
The company said overwhelming demand for products has caused “a situation that has affected redemption of some of our customers’ online orders.”
Retail consultant Howard Davidowtiz suggested the problem has to do with inventory management, reported Minnesota Public Radio.
R.J. Hottovy a retail analyst with Morningstar, said online retail sails are up about 15 percent this year.
"With the overwhelming amount of demand for online sales this year, it caught a couple of the retailers a little bit off guard," Hottovy told Minnesota Public Radio. "You have seen a couple of delays in terms of shipping. But generally speaking most of these companies have a pretty good track record, probably in the 90 percent range, of getting products to consumers when they were promised."