Concordian Marcy Reed was recently appointed President of National Grid Massachusetts. Here, National Grid introduces their new official to the community.
As part of National Grid’s commitment to providing outstanding electricity and natural gas service while improving communications with customers and relationships with regulators and government officials, National Grid recently appointed Marcy L. Reed president of its Massachusetts business. Reporting directly to Tom King, president of National Grid, U.S., Reed is responsible for the local business’s financial, operational and customer service performance.
Bringing more than 20 years of experience to her new role, Reed believes in the importance of open, forthright dialogue with customers. She takes an active role in working with community and business leaders as well as elected officials to establish an open, trusting partnership among National Grid and the 168 Massachusetts communities it serves.
“My eyes and ears are on our communities to ensure that we provide quality service for our customers and share with them the many ways that we are responsive to their needs and expectations,” said Reed. “We want people to know that as the company that keeps the lights on and homes warm, we take our responsibility to customers very seriously. I personally take pride in the fact that when it comes to everything from financials to customer service, the buck stops here.”
In her new position, Reed also works closely with other National Grid leadership responsible for operations, network strategy, customer service, regulatory affairs and areas such as fleet, property and materials to assure safe, reliable energy delivery to customers.
“We believe strongly in Marcy Reed’s leadership,” said National Grid’s U.S. President Tom King. “The breadth and depth of her company and industry experience combined with her down-to-earth-style and frankness are huge assets in shaping and furthering National Grid’s role in meeting and exceeding the expectations of our customers and regulators. We’re already receiving positive feedback from our many stakeholders.”
Prior to her appointment, Reed served as senior vice president of Public Affairs for National Grid and has held senior positions in Finance, Customer Service and Investor Relations. She sits on the boards of the New England Council, the Greater Boston Chamber of Commerce, Jobs for Mass, The Partnership, the Massachusetts Business Roundtable, the United Way of Central Massachusetts, the British American Business Council and is a member of the David Rockefeller Fellows Program-Partnership for NYC. She serves on the Governor’s STEM Advisory Council and is the global executive sponsor for National Grid’s Women in Networks employee affinity group.
Born and raised in Wilbraham, Mass., Reed is a graduate of Dartmouth College, attended the Universidad de Salamanca, Salamanca, Spain and holds a Master’s degree from Northeastern University. Married with two children, she now lives in Concord.
National Grid, an international energy delivery company, delivers electricity to approximately 3.3 million customers, and natural gas to 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island.